Shipping & Returns

• DHL Express delivery across Europe and to the Middle East, Asia, the Americas and Oceania
• Dispatched Monday–Friday, typically within 1–2 working days
• Shipping from €15 in Europe; the exact cost is shown at checkout
• 30-day returns from the day you receive your order
• 2-year legal guarantee for consumers in the EU

• Bulgaria: pickup from the nargile.bg store
• Europe: Austria, Belgium, Czechia, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Romania, Slovakia, Slovenia, Spain (including the Balearic and Canary Islands), Sweden, Switzerland and the United Kingdom
• Middle East: Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates
• Asia: Azerbaijan, India, Indonesia, Japan, Malaysia, Singapore, Thailand and Vietnam
• Americas: Brazil, Canada and the United States
• Oceania: Australia and New Zealand

The country list at checkout is always up to date. If your country isn't on it, you may find Fumant at one of our distributors, or ask us.

• Bulgaria: pickup from the nargile.bg store, no shipping charge.
• Europe and Spain (mainland and Balearic Islands): €15, usually 4–5 days.
• Canary Islands: €40, usually 4–7 days.
• Middle East, Asia and the Americas: from €15, depending on parcel weight, usually around 3 days.
• Australia: from €40 and New Zealand: from €80, depending on parcel weight, usually 3–7 days.
• The exact cost for your order is calculated from your country and the parcel weight, and shown at checkout before you pay.

• We dispatch on working days, Monday to Friday, typically within 1–2 working days of your order.
• Orders placed on a Saturday or Sunday are dispatched on the next working day.
• When your order ships, we email you an Order Confirmation with your DHL tracking details.
• Transit time depends on your destination. You can follow your parcel with the DHL tracking link.
• DHL may contact you by email or text message about your delivery, so please give a phone number and email address you check.

Within the EU there are no customs charges. Prices include VAT at the rate of the country we deliver to.

Outside the EU (for example the UK, Switzerland, the USA, Canada, Australia or the Canary Islands, which are outside the EU VAT area), your order is shipped as a VAT-free export, so no EU VAT is charged. Your country may charge import duties, local VAT or sales tax, and customs clearance fees. These are your responsibility, and DHL usually collects them before or on delivery. We can't predict them in advance.

Please double-check your address before you place your order. We can't change the delivery address once an order has been submitted. If you spot a mistake, contact us right away.

We are responsible for your parcel until it is delivered to you. If it arrives damaged, something is missing, or you received the wrong item, start a return from your account as soon as possible and add photos of the parcel and the items, or contact us with your order number and the photos. Keeping the packaging helps us settle the matter with DHL faster. We will arrange a replacement or a refund, and we pay for any return shipping.

For a full refund, items should be unused, complete and in their original packaging, including any inner bags. Opening the box to look at your product is fine.

During the first 14 days you keep your full legal right of withdrawal, even if you have handled the item. If it has been used or damaged, though, we may deduct an amount for its loss in value. The full rules are in our Terms & Conditions.

1. Request your return. Sign in to your account, open the order, and choose the items and a reason. If an item is damaged, faulty or wrong, add photos of the problem. You can also use our support form, email contact@fumant.net, or use our model withdrawal form.
2. We review it. We email you our decision, usually within 1–2 working days. Once it's approved, you get a prepaid DHL return label and its tracking number.
3. Pack it securely. Use the original packaging, then print the label and stick it on the parcel.
4. Book a DHL pickup at a time that suits you, within 14 days of contacting us.
5. We inspect it and refund you. Once the parcel is back and checked, we send your refund, minus the return shipping fee where it applies.

Prefer another courier? Email contact@fumant.net with your order number first. It has to be a tracked service, you arrange and pay for it, and we need the tracking details. The parcel is your responsibility until it reaches us.

• Changed your mind? You pay for the return shipping. With our prepaid DHL label that's a flat €15, deducted from your refund. With your own courier, you pay them directly.
• Faulty, damaged or wrong item? We pay, and we'll tell you how to send it back.

We refund to your original payment method (PayPal or card) at no extra cost to you, within 14 days of receiving your return request. We may wait until the item is back with us, or until you have sent us proof of postage, whichever comes first.

We refund the price of the returned items, minus the return shipping fee where it applies. If you return your whole order within the legal 14-day period, we also refund the original delivery charge, if you paid one. Import duties and taxes on orders outside the EU are paid to your local authorities, not to us, so we can't refund them.

Would you prefer a different colour or product? Tell us when you contact support, and we can exchange your item instead of refunding it, subject to availability.

Consumers in the EU get a 2-year legal guarantee of conformity on all our products. If something isn't working as it should, contact us with your order number, a short description and photos. Silicone parts are wear parts, so normal wear is not a defect. Damage from misuse or overheating isn't covered. See our Terms & Conditions for the details.

We're happy to help with anything about shipping or returns. Use our support form or email contact@fumant.net.